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About TRUST

For over 35 years, TrustResearch has been connecting companies with their customers through genuine human interaction. We've conducted tens of thousands of phone interviews, building relationships one conversation at a time.

Bridging Personal Interaction and Online Reviews
Today, TrustResearch bridges the gap between personal interactions and the convenience of online reviews, addressing the imbalance where negative reviews often overshadow positive ones.

The Challenge with Online Feedback
Online anonymity can lead to indifference, fostering an environment ripe for embellished experiences when providing negative feedback. This is why some exceptional companies have only 2- and 3-star ratings on review platforms. Moreover, consumers are becoming more wary of unsolicited emails with links, regardless of their source. This caution contributes to even large companies having relatively few positive reviews.

Our Solution: Personal Engagement Leading to Authentic Reviews
TrustResearch overcomes these challenges by first engaging customers over the phone. We build real connections and rapport that encourage more balanced, thoughtful, and responsible feedback - good and bad. Customers with whom we've had a real conversation are more receptive to follow-up emails and more likely to act on review requests. And, since emails are sent immediately, we help you capture positive interactions while still fresh!

By uniting personal interaction with online convenience, we ensure companies benefit from:

  • Higher Quality Data: Actionable insights gathered through in depth phone surveys.

  • Authentic Online Reviews: Realistic feedback that reflects customers’ true experiences.


The Importance of Genuine Customer Feedback
In today's market, authentic customer feedback is more critical than ever. Studies show that 94% of consumers hesitate to purchase from companies with negative reviews, and a one-star increase in a company's rating can boost revenue by up to 9%. Capturing positive reviews is essential for growth.

Why Choose TrustResearch

  • Proven Experience: With over three decades in market research, we've perfected our methods and deliver exceptional results.

  • Integrated Approach: Combining personal interactions with online reviews to overcome challenges of online anonymity and indifference.
  • Authentic Engagement: Our personal touch ensures feedback that is genuine, balanced, and thoughtful.
  • Actionable Insights: Data from phone surveys provides the information you need to make informed decisions.
  • Enhanced Reputation: Capturing positive reviews and mitigating exaggerated negative feedback boosts your online presence and attracts new customers.


Our Commitment to Redefining Connections
TrustResearch is dedicated to redefining how businesses and customers connect. We leverage the strengths of both personal interaction and online reviews to make every positive experience count while addressing the challenges posed by online personas.

Join Us
Join us in building personal connections and online reputation, one conversation at a time.