Online reviews matter—negative can overshadow the positive. TrustResearch makes it personal and balances the conversation.
There’s a lot on the line and timing is everything! While still on the phone, customers are engaged and poised to receive a personalized invitation (either text or email) with a direct link to share their experience. You’ve captured your customers’ attention and fostered rapport and trust over the phone; now follow through with an online review.
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